4 Benefits of Twitter

Twitter (rebranded as 'X') is one of the top platforms to keep up with the latest trends and conversations. It helps you discover which TV shows people are watching, which social media challenges they’re trying and more.

You may already be using Twitter on a daily basis to follow your favorite brands and take part in trending conversations. But what about using Twitter for your business?

Perhaps you understand the benefits of Twitter but not sure how exactly to use it for your business. In this article, we'll give you a detailed breakdown of why Twitter is important for business and how you can make the most of it.

1. Gain valuable customer insights

Twitter sees 6,000 Tweets every second. This puts into perspective how actively people are using it as a conversation platform. And for businesses, these conversations can prove to be a valuable source of customer insights. Using Twitter can help you research trends and topics that your audience cares about so you know how to reach them more effectively.

In fact, according to Joe Rice, who leads Twitter's EMEA Data & Enterprise Solutions, “Twitter is the world's largest focus group because at its core, Twitter is a consumer insights engine. What do people think about a certain topic or trend?  What are their needs, moods and mindsets?  It's all there on Twitter and these insights can help brands do all sorts of things from launching new products or services to improving the ones they already have. It's also a great place to engage with consumers in an authentic way, humanizing your brand.”

The Twitter Explore page gives you an updated list of topics and hashtags trending in your region and relevant to your interests. So you can use this section to discover the Twitter hashtags and conversations that are important to your audience.

2. Build brand personality and awareness

How you style your Tweets and engage with your audience on Twitter is highly effective for establishing your brand personality and growing awareness.

One of the top benefits of Twitter for business is that it lets you share information quickly and start conversations with your target audience. In turn, your audience would find your Tweets and content valuable and ideally, even share with their followers.

Make sure you use a tone that aligns with your brand voice and personality. The types of conversations and topics you’re interested in and the tone in your Tweets will help you attract an audience whose views align with yours. If you're starting out or need a refreshed strategy, Twitter recently launched an Organic Tweets starter kit worksheet to help brands establish their tone of voice.

For example, Ben & Jerry’s may sell ice cream but it regularly talks about political and social issues through Twitter. It uses the platform to promote social causes that are important to the brand, so it’s been able to make a huge impact on people who care about the same causes. We even did a Social Spotlight on Ben & Jerry's for this very reason.

Today marks the 100th anniversary of the ratification of the 19th Amendment, granting women the right to vote. Sweet, right? Well, not so much for women of color. Take the quiz to test your knowledge of women's suffrage: https://t.co/6a35BOQOTW pic.twitter.com/x9TQeXuaKD

— Ben & Jerry's (@benandjerrys) August 18, 2020